Remembering the Simple Truths June 19, 2007
Posted by manthey in Relationship-Based Care, Staffing.Tags: delegation, morale, partnering, reengineering, skill mix, trust
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John Nelson — nurse researcher, president of Healthcare Environments and CHCM adjunct faculty — frequently shares data with us about the outcomes of our work with our clients. One hospital implementing Relationship-Based Care found that a richer skill mix decreased the dollars per Adjusted Patient Day, decreased ventilator-associated pneumonia and decreased patient falls with injury. John would hasten to add that this is a statistical correlation that does not indicate causality, but only a relationship between variables. I think the more we learn how to interpret and correctly discuss this kind of statistic, the better able we are to explain the importance of adequate staffing.
After the “reengineering” of nursing in the nineties (which had nothing to do with nursing, and everything to do with saving money), we lost sight of simple truths and replaced our authentic experience with “grids” which supposedly save money but which in reality wreak havoc with common sense.
Some truths we need to reclaim are:
- Skill mix should be related to acuity not to a financial goal.
- Changes in patient census should drive changes in total FTEs.
- Continuity of assignment increases productivity (having the same patients two days in a row increase productivity by approximately 25%).
- Use of support staff improves when delegation is based on trust. Working together builds trust, so pairing and partnering leads to the best use of NAs and LPNs.
- Staff should only be ‘pulled’ off their home unit when not to do so will have DIRE consequences. It should never be done just “balance the numbers”.
- Morale of the staff determines quality of care. Morale is a function of how staff members treat each other.
Introducing Relationship-based Care is an excellent way to re-introduce these simple truths and return our profession to “common sense management”.
Using licensure to create role clarity August 4, 2006
Posted by manthey in Professional Practice, Staffing.Tags: licensure, LPN, ratios, skill mix, Staffing
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Jean Harry, in reaction to my post of July 28th, feels that the term “ratios” is troublesome:
You can make a ratio out of any two things, but it doesn’t give any hint to the complexities or potential affect on the outcomes. There must be a better way to describe how intertwined all of this is. People latch on to ratios because it’s concrete, but it minimizes the important stuff. Staff mix is another area of struggle. Not only in terms of RN/LPN, but mix of RN’s with differing educational preparation. In Vermont, the number of both LPN and ADN programs & graduates outnumber BSN. We are creating new issues on top of those we already have.
I agree that the “ratios” is misleading….and that the variety of entry points into practice is increasingly confusing. We need to analyze work complexity in terms of knowledge and skills needed for safe Nursing Interventions in a particular patient population that are sophisticated enough that also take into account the workplace relationships that impact utilization of support staff. I think that by going back to the basics over and over again (knowledge and skills coupled with effective interpersonal relations)….rather than trying to differentiate by broad credentialing, we will be able to see the forest for the trees.
For example, when an LPN works as a care pair or a care partner with the same RN over a period of time, his/her contribution to the RN’s workload changes substantially. Likewise, coupling a new AD or BSN with an experienced clinician rather than having them work straight nights significantly increases the speed with which they get on board.
Personally, I like the structural clarity that comes from licensure delineations to guide differentiation….. and this leads me to my current absolute conviction that the major difference between RNs (of all types of preparation) and LPNs (and other skilled technicians) lies in the decision-making role. RN’s are licensed to make decisions about the amount degree and kind of care patients will receive. Period. No one else has the license to do so. When we step up to the plate and incorporate that in job descriptions, work expectations, nursing education, etc….I think the role of support staff (and appropriate skill mix for any unit) consequently will be clarified. inally, nursing is a practice profession and RN’s need to be able to combine care-giving with care management in order to acquire the complex knowledge about their patient necessary for good decision making
Finally, I guess the diffusion of educational programs (now with the post-baccs, practice doctorates, etc) increases the challenges we will be facing in the coming years. I hope that by focusing on knowledge and skill requirements for patient care, within the structure of licensure healthy workplace cultures, we will have the guidance necessary to maximally utilize the knowledge, skill and talents of every member of the staff. I am optimistic that if we keep focusing on what is right for patient care, what is fundamentally sensible and legally appropriate; we will be able to minimize the confusion of the future challenges to resource utilization.
Getting Smart about workload issues July 21, 2006
Posted by manthey in Staffing.Tags: LPN, skill mix, Smart Care, workload
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I’ve been thinking a lot about this issue of staffing and time use, and I think we need to develop new terms to express a new way of thinking about staffing and time use.
I’ve been thinking a lot about this issue of staffing and time use, and I think we need to develop new terms to express a new way of thinking about staffing and time use.
I’ve expressed my concerns about the universal “staffing mindset” elsewhere, most notably in a speech “Changing the Staffing Mindset.”
We need to be able to pragmatically talk about various workload issues. A set of differentiated situations with clear criteria or standards will make it easier to do this. Some of the factors that need to be considered are benchmarking statistics, unit culture, interdepartmental cooperation, level of leadership skill at the managerial level, interpersonal relationships among the staff, patient turnover (length of stay). There are probably several others, but those are the one that occur to me immediately.
The differentiation could look something like this:
- The Under-Budgeted Unit. By all objective comparative measures, this unit falls short of like units in terms of budgeted positions. The staff feels constantly overwhelmed, despite having effective leadership and good teamwork. Quite often units in this category have bed sizes over 30 and rapid turnover of patients. Larger units require a higher staff/patient ratio because of increased indirect time spent in communication and coordination activities.
- The Understaffed Unit. This unit’s budget is okay, basically similar to that of other like units in other hospitals. However, many positions remain unfilled. This may be due to an overall shortage of nurses, a high turnover rate (perhaps reflecting nurse dissatisfaction with the heavy workload created by empty positions), ineffective leadership, unhealthy interpersonal relations among the staff, or to a myriad of other problems.
- The Inappropriately Ratioed Unit. On this unit, the FTE budget is fine, unit-based work complexity analysis is needed to determine the correct skill mix based on knowledge and skill requirements of those specific patient populations. Whenever skill mix is driven by dollars rather than acuity, the opportunity for an inappropriate combination of RN/LPN/NA is likely. Skill mix adjustments should be made on basis of findings.
- The Appropriately Funded, Staffed and Ratioed Unit. Basically budget and staffing are good on this unit, but workload variation causes frequent peak workload situations, lasting from hours to weeks. Intermittent (unpredictable) workload peaks that last hours and occur several times a week should be addressed in two ways:
- Nurses need to have permission to decide what to do and what not to do when there is more work to do than time available and additional resources are not feasible.
- Peaks that are excessive (too frequent or lasting for days or weeks) need to be addressed through staffing. Many hospitals are offering innovative part-time (such as 4 hour) jobs that specifically cover routine peak workloads. Another approach is to use travel nurses especially when the peak is seasonal or temporary based on remodeling or other types of unit transitions.
The primary solutions for the first three descriptors are usually a leadership or managerial responsibility. These issues need to be addressed in a timely way, supporting the staff using whatever means are available, from travelers to float pool to intensive recruitment/retention actions.
In all four categories, nurses need to learn the strategies of real-world prioritization, they need to be able to draw a bottom-line and consciously decide not only what will be done and in what time frame, but also what won’t be done. The subterfuge is that if a nurse prioritizes well enough, everything can get done. This is simply not true. Everyone (administrators, physicians and nurses) needs to acknowledge that truth.
Intermittent peak workload issues should not be addressed with efforts to add resources. Usually by the time this type of adjustment is made, the peak is over and now everyone is frustrated — the unit that had to send help as well as the unit that didn’t get the help when it was needed. Perhaps being careful to define “peak workload” issues as being materially different than other staffing problems will be a first step to changing the way we think about staffing and workload. We need to stop the “all or none” thinking that results in staff nurses universally feeling like there is never the right amount of staff for the normal workload. I am convinced this “never enough” thinking is what leads to the fear and anger the average staff nurse today experiences regarding staffing.
Rather than expecting additional resources to fix a “peak” we should practice Smart Care (as opposed to Total Care). Smart Care is the result of entrepreneurial thinking. Nurses who practice Smart Care stop trying to do everything. Instead they consistently sort, prioritize and choose the most strategic activities to meet the patients’ goals as well as the medical and nursing goals.
